A survey by the New Britain Project highlights widespread dissatisfaction in the UK with customer service systems, revealing that Britons spend 28-41 minutes weekly on hold. This inefficiency frustrates nearly 80% of respondents, particularly in interactions with services like the NHS, energy suppliers, and banks. Notably, middle-aged individuals reported the highest levels of frustration, while younger people also experienced significant wait times. Importantly, political dimensions emerged, suggesting that frustrations related to call services may influence voter sentiments, especially among supporters of Reform UK.
In an industrial society, a survey shows Brits average 28-41 minutes weekly dealing with customer service, indicating a significant level of frustration and wasted time.
The survey revealed that booking appointments with the NHS or GP topped the frustration list, followed closely by interactions with energy suppliers and banks.
Interestingly, it was noted that middle-aged individuals felt the brunt of this frustration, with younger individuals also facing significant wait times on calls.
Reform UK supporters indicated a notably higher level of irritation with NHS and local council services, suggesting the political implications of call fatigue.
Collection
[
|
...
]