"Transport Focus said a new system was needed to ensure that passengers who had made an honest mistake were not punished unfairly, amid growing concern at measures being taken to tackle fare evasion."
"The watchdog called for the introduction of a central digital record of railcards issued to allow passengers' eligibility for discounts to be checked easily by inspectors, should passengers have forgotten to carry a card or be unable to access them online when required."
"Natasha Grice, the director for rail at Transport Focus, said the watchdog had long been concerned about the complexity of rail fares, making it hard for some passengers to buy the correct ticket."
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