Transport Secretary Louise Haigh emphasized that new consumer protection laws will be enforced to ensure airline passengers feel confident when they fly, particularly after last year's air traffic control meltdown.
The inquiry revealed significant delays in airlines refunding passengers, with many waiting weeks or even months, highlighting the urgent need for regulatory reforms to enhance consumer protections.
Haigh highlighted the CAA's current limitation in enforcement, stating that introducing the ability to issue fines without court proceedings would streamline resolutions and strengthen passenger rights.
The government's commitment to reform, including potential new legislation to empower the CAA, underscores a prioritization of traveler safety and confidence in the aviation sector.
#consumer-protection #air-traffic-control #civil-aviation-authority #passenger-rights #government-reform
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