""The problem isn't that the government is trying to trip people up (it isn't), but that inconsistent information surfaced by the AI overview feels that way to users. That perception alone can undermine confidence in government services.""
""In the past, most of those outdated, niche pages would fall into the 0-view abyss, never to be stumbled on again. Now, agentic search processes for generative AI summaries draw on these pages to answer specific queries.""
AI overviews from Google are providing inaccurate summaries of UK government information by using outdated GOV.UK pages. Content designers at the Department for Business and Trade identified that these unmaintained pages are being scraped for user queries, resulting in misinformation. An example includes incorrect costs for setting up a charity in the UK. To address this issue, the department audited outdated pages and implemented review cycles to ensure current information is available and accurately represented.
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