The article discusses the controversy surrounding Ticketmaster's dynamic pricing strategy, particularly during the sale of Oasis concert tickets in Croke Park, which led to complaints from frustrated fans. The Competition and Consumer Protection Commission (CCPC) received a significant number of inquiries about Ticketmaster, with many categorized as complaints. The pricing for Oasis tickets soared to more than €400, despite earlier estimates of €86.50. The situation prompted an investigation into Ticketmaster, which Oasis responded to by abandoning dynamic pricing for their subsequent tour dates.
The dynamic pricing controversy led to a number of formal complaints to the CCPC, prompting it to open an investigation into Ticketmaster Ireland and its handling of the Oasis ticket sales last August.
A total of 615 consumers made contact with the CCPC about Ticketmaster. Not all the contacts are complaints... However, large numbers of the contacts fall under the definition of a complaint.
Dynamic pricing meant some tickets for the Oasis Croke Park gigs jumped to more than €400, causing frustration among fans who felt priced out of attending.
Oasis subsequently abandoned dynamic pricing for the remainder of the world tour, with the band's management aiming to avoid a repeat of the issues experienced by fans.
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