Recent findings indicate an alarming exodus of NHS 999 call handlers, with over 25% resigning in three years due to burnout and relentless distress from emergency calls. This situation is exacerbated by a lack of support, leading to extensive sick days—over half a million lost since 2021. The data brought forward at Unison’s annual conference underscores a critical staffing crisis that not only hampers the well-being of these workers but also adversely affects patient care, showcasing the urgent need for systemic changes in the NHS.
New research has revealed that NHS 999 staff are resigning and experiencing burnout due to the relentless pressure of calls, with over a quarter leaving their jobs in three years.
The union claims that high staff turnover and increased sick leave amongst NHS ambulance control room staff are severely impacting patient care and outcomes.
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