"Organisers of a popular festive experience have offered visitors refunds after families were left disappointed over the shambles Christmas event."
"Claire Partridge expressed her disdain on social media, accusing the organisers of 'selling out' and 'ruining a magical experience.'"
"Matthew James Fernandez, who visited with his three children, expressed disappointment at the departure of Father Christmas, saying the replacement had 'big boots to fill.'"
"Lisa Catherine, who visited with her newborn granddaughter, complained online, stating she had seen better Santas rolling around town on their way to Christmas parties."
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