The Independent highlights a troubling incident where Barclays' significant IT issues prevented customers from accessing their accounts and making payments. Among those affected is civil servant Paola Mereu, who sold her family's home in Uxbridge to fund their new property in West Sussex but found herself stranded without a residence after the glitch prevented the completion of her purchase. The article underscores the importance of reliable banking systems and the severe consequences that technical failures can have on people's lives, especially during crucial transactions.
"We sold our house, we had the money from that, but we were unable to complete the other part of the sale so we are essentially homeless."
"A major IT glitch... has hit Barclays, causing customers to be unable to make payments or access their accounts."
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