"[Travel] can be a different experience for those customers," said Christopher Birch, SFO's director of guest experience. "There's a little bit more sensitivity to lighting levels, to sound levels and to crowds. And the intent with this room was to eliminate as many of those stressors as possible."
"We're not excluding anybody," Birch said. "We just wanna make sure that the folks that use the space know who it was designed for."
SFO joins a handful of other U.S. airports, including Pittsburgh, Kansas City, Portland and Seattle-Tacoma, in setting aside room for such a space.
The active area is the largest section and the first you see when you enter. You'll likely be drawn initially to the swirling patterns of color on the opposite wall.
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