This Is the No. 1 Car Rental Company in the U.S., Study Finds

""A reputation built on putting people first and delivering exceptional customer service has defined our brands for generations," Bridget Long, Enterprise's mobility SVP of North American operations, said in a statement shared with Travel + Leisure. "I believe a big piece of our success is that our amazing people are relentless in their pursuit of delivering great experiences and meeting the needs of our customers so they can enjoy every moment and make the most of their trip.""

"After Enterprise and National, Advantage Rent a Car, Sixt, and Hertz rounded out the top five. The three lowest-rated rental car companies for customer satisfaction were Dollar, Fox Rent A Car, and Payless. To determine the list, J.D. Power surveyed more than 8,200 travelers who rented a vehicle at an airport during the past year. The company looked at several factors, including the ease of renting, the level of trust, the vehicles and staff, the value for the price, and digital tools."

Enterprise Rent-A-Car topped customer satisfaction rankings with a score of 734 out of 1,000, while National Car Rental placed second with 721; both brands are owned by Enterprise Mobility. Advantage, Sixt, and Hertz completed the top five, and Dollar, Fox Rent A Car, and Payless ranked lowest. J.D. Power surveyed more than 8,200 travelers who rented vehicles at airports during the past year and evaluated ease of renting, level of trust, vehicles and staff, value for price, and digital tools. Customers who bypass rental counters and go directly to lots saved more than seven minutes.

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