Passengers aboard flight BF711 to Paris from San Francisco endured a lengthy and frustrating layover due to an aircraft collision at the boarding bridge, causing extensive delays.
Despite assurance from the captain that damage was superficial, passengers found themselves stranded for hours on the tarmac without clear communication regarding the situation or the damaged engine.
Under FAA regulations, pilots are limited in their working hours, which eventually led to flight BF711 being unable to depart to France as mandated.
Margeridon noted communication shortcomings, stating, 'They never told us that the engine of the plane was what was damaged.' This lack of information heightened passenger frustration.
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