The 2024 "U.S. Residential Internet Service Provider Satisfaction Study" highlighted that wireless internet customers experience significant satisfaction, with an overall rating of 630 compared to 538 for wired subscribers. This distinction likely stems from the affordability of wireless options, as 70% of wireless users deem their plans reasonable, while only 53% of wired users agree, attributing their lower satisfaction to higher costs and slower speeds.
Carl Lepper noted that while fiber-wired internet provides superior speed and reliability, it incurs higher costs. In contrast, wireless internet is more affordable, accessible, and delivers greater customer satisfaction, suggesting that if its providers maintain growth and sustainability, it might emerge as a major disruptor in the industry.
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