Starting this fall, Uber will implement self-identification options for riders who are deaf/hard-of-hearing or blind/low vision, addressing their concerns about ride accessibility.
The new features allow riders to communicate their needs through the app, promoting better interactions and ensuring they are picked up accurately at their location.
Uber also plans a pilot for self-identification of riders with service animals, along with educational resources for drivers on transporting service animals.
Despite efforts to enhance accessibility, Uber has faced legal challenges and criticisms regarding its service for passengers with disabilities, indicating ongoing issues to address.
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