Uber has launched new features aimed at improving the experience for riders with service animals. Handlers can now automatically notify drivers of their service animal, a move driven by Uber Product Manager Chris Yoon's commitment to accessibility. Drivers must adhere to company policies and legal standards regarding service animals, with reminders implemented if cancellations occur. Additionally, riders can provide feedback automatically if a cancellation happens. The setup for these features is easily accessible via the Uber app's settings menu, enhancing support for users with service animals.
Uber has introduced features to streamline the process for riders with service animals, ensuring drivers are notified in advance and reinforcing legal obligations.
Product Manager Chris Yoon emphasizes expanding rideshare accessibility for those with service animals, facilitating automatic notifications to drivers.
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