Microsoft empathizes with Delta and its customers regarding the impact of the CrowdStrike incident. But your letter and Delta's public comments are incomplete, false, misleading, and damaging to Microsoft and its reputation.
Even though Microsoft's software had not caused the CrowdStrike incident, Microsoft immediately jumped in and offered to assist Delta at no charge following the July 19th outage.
Each day that followed from July 19th through July 23rd, Microsoft employees repeated their offers to help Delta. Each time, Delta turned down Microsoft's offers to help, even though Microsoft would not have charged Delta for this assistance.
Microsoft also claims that an employee contacted Delta on July 22nd to offer any help the airline needed, but a Delta employee replied that things were 'all good.'
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