"Empathy is not a soft skill. In fact, it's the hardest skill we learn-to relate to the world, to relate to people that matter the most to us."
"If you have empathy for your people, they will do their best work and you'll make progress," Nadella once said on an episode of LinkedIn's 'Hello Monday' podcast.
"Innovation is about meeting the unmet, unarticulated needs of customers. What's the source of that? Some would say design thinking. But design thinking is empathy."
"As [Zain's] parents, it was up to us not to question 'why,' but instead to do everything we could to improve his life... it is powerful, whether they be in my role as a father or a leader."
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