"It is clear that price has been a main driver in satisfaction, however, satisfaction for streaming is higher than cable and satellite customers across all seven dimensions of the study," Carl Lepper, J.D. Power senior director of technology, media and telecom intelligence said in a press release.
"Live streaming has reorganized the industry and as it continues, cable and satellite providers have been working hard to remain competitive, including exploring new revenue models to compete with the cost pressure."
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