As generative AI and emerging technologies progress, IT roles are significantly transforming, expanding from centralized hardware and software tasks to integral positions across all business areas. IT professionals now collaborate closely with business leaders on strategies such as digital transformation and data-driven decision-making, highlighting IT as a key driver of the business. Roles are increasingly customer-focused, and the introduction of no-code tools allows non-tech staff to take on some developer responsibilities. Security remains a top priority as IT workers manage risks and utilize AI tools.
The definition of an IT professional is going to change, from people working on networks and systems to more customer-facing tasks.
IT is now a key driver of business strategy, with workers collaborating directly with business leaders on digital transformations, product development, and improved customer experiences.
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