GOCare, a SaaS provider, announced the launch of GOCare OutageIQ by Ellijay Telephone Company (ETC) for improved outage monitoring and communication. This solution aims to deliver real-time notifications during unplanned outages and maintenance activities, allowing ETC to proactively engage with subscribers. OutageIQ is designed to support various broadband technologies and streamline customer notifications, enhancing user experience while minimizing inbound calls to contact centers. Executives from both companies emphasized their shared commitment to customer satisfaction and transparency in service provider interactions.
"We are partnering with GOCare because they share ETC's commitment to best-in-class customer experience," said Jason Smith, Chief Operating Officer at ETC. "OutageIQ is the optimal network outage management solution, providing flexibility and automation..."
"GOCare and ETC share a vision that consumers value transparency in their service providers," stated Rick Perkins, co-founder and CTO of GOCare. "ETC joins a growing list of BSP leaders that proactively notify their subscribers..."
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