Feedback is a powerful signal of trust from the team member, and what a leader signals back can amplify psychological safety, both for the individual delivering the feedback and team members who witness the moment.
Inquire is a call for curiosity. So, when you are challenged with feedback, use curiosity to slow down your twitchy brain and buy yourself time.
When a leader responds poorly to feedback, it is often in response to not having a technique to slow down their response process, resulting in them acting on impulse.
Psychological safety is a key asset, especially in these crucible moments, as leaders generally want their teams to do their best work.
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