T-Mobile US Inc. has laid out its growth strategy for the next three years, aiming for increased profits driven by a boost in customer base and cutting-edge technologies like AI.
The partnership between T-Mobile and OpenAI introduces IntentCX, a platform designed to enhance customer service by analyzing consumer data for personalized responses to issues.
Sam Altman, CEO of OpenAI, emphasized the potential of their new reasoning models to personalize user experiences and integrate vast data for better customer journeys.
T-Mobile's collaboration with Nvidia, Ericsson, and Nokia aims to develop mobile networks powered by AI, enhancing customer experience through improved speed and reliability.
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