Redfin expressed skepticism towards the flat-fee model proposed by Landian, citing past experiences that showed difficulties in providing adequate service in a competitive market.
Redfin claims its existing model, which charges lower commissions and leverages Redfin.com to attract customers, has saved homebuyers a total of $1.6 billion in fees.
Unlike Landian, Redfin does not charge for home tours or make customers hire agents without prior introductions, emphasizing a commitment to customer service.
Redfin acknowledges that while it remains open to future experimentation with flat-fee options, they currently believe their commission structure offers the best value.
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