"At most restaurants, when you thank the server for your food, they'll respond with a simple "you're welcome" or maybe "no problem." But at Chick-fil-A, that's not the case. Nope, at this particular fast food chain, employees are expected to take their politeness to the next level by saying "my pleasure" instead."
"Founder Truett Cathy got the idea when he visited the Ritz-Carlton hotel in the early 2000s. He enjoyed the way that employees would look at him, smile, and say "my pleasure" when he thanked them. After that, he felt inspired to elevate the level of hospitality offered in the fast food industry by encouraging his own workers to say "my pleasure," too."
"According to Chick-fil-A employees, saying "my pleasure" isn't forced on them, but it is frowned upon if they don't say it. During training, they're instructed to say the phrase, and for some, it becomes second nature to the extent that they start saying it outside"
Chick-fil-A employees are expected to respond to customer thanks with “my pleasure” rather than “you’re welcome” or “no problem.” Founder Truett Cathy adopted the phrase after observing Ritz-Carlton employees in the early 2000s. He noticed employees smiling and saying “my pleasure” when thanked, and he wanted to bring that level of hospitality to fast food. Chick-fil-A training instructs employees to use the phrase, and employees report that it is not strictly forced but is discouraged if omitted. Over time, many employees internalize the response and use it automatically, even outside work contexts.
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