While NJ Transit announced a week of free rides to enhance customer relations, riders faced severe delays of up to 45 minutes, highlighting a disconnect between intentions and execution.
Despite the fare holiday from August 26 to September 2, which aimed to attract more riders with free transport, the reality was summed up by one commuter who quipped, 'NJ Transit really said 'free service for a week to make up for our poor service but it'll be the most horrific experience of your life.'
Further frustration was expressed on social media, where one rider lamented, 'It's hard to ride the trains for free when the trains aren't running!!!' making it clear that free rides don't matter if the service is unreliable.
As commuters crowded the stations seeking to take advantage of the fare holiday, one user captured the sentiment eloquently by stating, 'Everybody out now since the buses and trains are free. It's okay, I'm one of them too lol.'
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