"Research shows that congestion is a big issue. We tend to get more frustrated in situations where we're not moving... that feeling of a loss of control."
"Cavanagh defines road rage as when someone becomes verbally aggressive or physically violent as a result of an act of driving... it's a type of aggression that's specific to a certain context."
"Psychological research has consistently shown that when people feel anonymous, they feel less accountable for their actions which may cause them to act more aggressively behind the wheel."
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