Airbnb’s policy is flexible but can be confusing, especially during natural disasters. Guests must check their reservations frequently, as coverage can change depending on the situation.
Kaitlynn Thayer’s experience highlights the frustrations faced by travelers during hurricanes. Initially unable to secure a refund, she benefited from the evacuation order which made her eligible.
Airbnb's standard policy does not cover severe weather events deemed foreseeable, such as hurricanes during their active seasons, leading to mix-ups and guest dissatisfaction.
Airbnb aims to accommodate guests amid major disruptive events, such as utility outages and government restrictions, ensuring bookings may become eligible for refunds as situations evolve.
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