Last mile delivery is the last phase of the shipping process, transporting goods from a distribution hub to their final destination, impacting customer experience.
Last mile delivery can span several miles and is the most complex and costly part of delivery, often consuming over 50% of overall shipping costs.
With the growth of e-commerce, consumer demand for faster shipping has made effective last mile delivery a priority for businesses aiming for customer satisfaction.
The speed and reliability of last mile delivery directly influence customer loyalty and can determine a brand's reputation in the highly competitive market.
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