"The process led to the realization that we wouldn't be able to sustain this approach to supporting our employees and our business."
"I built a simple decision-making matrix for balancing HR decisions across four quadrants: risk, cost, business impact and employee experience."
In response to the challenges posed by remote work during the COVID-19 pandemic, the Gates Foundation's HR team, under new leadership, had to navigate complex legal and operational issues. The need for a structured approach became evident as discussions with senior leaders revealed a tendency to prioritize employee care over important legal and operational considerations. This resulted in the establishment of a decision-making matrix centered on four critical quadrants: risk, cost, business impact, and employee experience, which not only addressed immediate concerns but has continued to guide leadership decisions.
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