Today's workplaces are increasingly multicultural, fostering creativity and productivity through diverse perspectives. However, this diversity presents challenges, notably the 'social categorization' effect, where employees categorize colleagues based on cultural differences, leading to reduced cooperation and increased friction. This was exemplified at TikTok in London, where British employees clashed with Chinese management due to differing cultural expectations. Addressing these challenges through improved work design—like reducing workloads and fostering interdependence—can alleviate tension and enhance team performance.
The intrinsic value of a culturally diverse workforce is often overshadowed by challenges such as the 'social categorization' effect, which complicates interemployee relationships.
To mitigate workplace friction, improving work design—like reducing workload and creating interdependent tasks—can cultivate better intercultural collaboration and enhance productivity.
#cultural-diversity #workplace-challenges #social-categorization #intercultural-communication #work-design
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