""I would describe it as unsettled, as opposed to maybe completely negative. There's been a period of time during which there's been a lot of cubbyholing of people based on their gender identity, or based on their sexual preferences, or based on whatever. And that creates a lot of stress. It creates a sense of us versus them. It creates a sense of disquiet.""
""We're a company that actually relies upon and works on emotional connectivity. It's not transactional. We don't live in a transactional world.""
""They felt a sense of being cared for, and they were fulfilled in caring for others. But the key difference is empathy. You start with empathy to understand what the needs of that person are.""
Mark Hoplamazian has led Hyatt Hotels for nearly two decades, facing significant challenges like the 2008 financial crisis and the pandemic. He describes the current environment as unsettled, marked by stress and division based on identity. Hoplamazian believes the solution lies in fostering a strong company culture, which has earned Hyatt a place on Fortune's 100 Best Companies to Work For list. He emphasizes emotional connectivity over transactional relationships, highlighting that employees feel cared for and fulfilled in their roles, driven by empathy in the hospitality industry.
Read at Fortune
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