As leaders, it can be difficult to let go and give our teams autonomy. This might look like discouraging disagreements, whether out of a misplaced desire to always be right or mistakenly believing conflict is detrimental to business performance. But when I let my front-line employees disagree, the best leaders and ideas rise to the surface.
Improving workflow efficiency was traditionally done incrementally, but disruptive technology is now making rapid optimization possible through digital transformation. By automating repetitive tasks, organizations can streamline their internal processes and unlock value by reducing human error.
Fostering an environment where disagreement is welcomed allows pain points to surface from those closest to the work. Without this employee input, automation efforts can create new frustrations instead of the intended efficiency gains.
One unexpected benefit I have witnessed is a remarkable service and product innovation increase. Automated tools freed my employees to focus on creative initiatives tied to strategic goals.
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