Alison Green’s 'Direct Report' delves into workplace issues, particularly emotional management. Many workplaces expect professionalism, meaning controlling emotions; however, some bosses resort to yelling to assert authority, believing it boosts employee productivity. This behavior creates fear, stifles creativity, and leads skilled employees to seek other jobs. Green emphasizes that such tactics are not only abusive but also ineffective management strategies that undermine the boss's credibility and lead to a toxic work atmosphere.
Work is usually a place where you expect the people around you to control their emotions... professionalism involves maintaining a pretty even keel.
It's an abuse of a manager's power over others, and it's simply not how a human should deal with other humans.
Not only does it diminish the authority of the yeller by making them look out of control, it also creates an environment of fear.
One recent study found that... bosses genuinely think it'll make their employees work faster and harder.
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