"We worked at home very successfully before Covid, but I think it was a bit of a cultural shift where people's attitudes changed and they started testing what they could get away with."
"The time between calls started to get longer. Instead of a call every 15 minutes, it was every 20 minutes and then every half an hour. And then there's like two-hour gaps of nothing happening ... it showed staff being absent; starting small, but the absence would get longer and longer."
"So typically, a salesperson is probably expected to make as many as 10 calls an hour, and when I saw the metrics drop, it raised red flags about productivity."
Collection
[
|
...
]