"I planned an outing for club members and their families to a sporting event in a nearby city. Members could buy tickets, and each person shared equally the cost of the bus trip. After the trip was finalized, one member, who had bought five tickets, informed me via text that she had a conflict and that I would need to"
"hold the bus for 30 minutes. I replied that this would be impossible because of the precise times in the bus contract and the need for a buffer to allow for traffic delays. I told her to let me know if she couldn't rearrange her other commitment, and that I could try to sell her tickets so she could recoup her money. She only replied"
"with OK. Needless to say, her family did not make the bus. (The video of the parking area shows that they were nearly an hour late!) The day after the trip, she made a scathing post on our club's social media page about how I refused to wait, and that thanks to me, she and her family are out hundreds of dollars. She even implied that I somehow enriched myself with the unused tickets. She has garnered sympathy in"
Provide a calm, factual public reply that explains the timeline and contractual constraints while expressing regret that the family missed the trip. State the steps already taken, such as offering to sell the unused tickets to recoup funds, and clarify that no personal profit occurred. Offer a reasonable remedy or invite private resolution to settle refunds or transfers. Keep the tone measured and avoid accusatory language. Use available evidence, such as video or the bus contract, to support the factual account. Aim to correct the record without escalating the public argument.
Read at www.mercurynews.com
Unable to calculate read time
Collection
[
|
...
]