In the latest episode of HBR On Leadership, Amy Gallo discusses the complexities of workplace conflict management with hosts Amy Bernstein and Kelsey Alpaio. The conversation highlights that conflict is not only inevitable but can also be a learning opportunity for both managers and employees. Alpaio recounts a personal experience of addressing a direct report's underperformance, emphasizing the importance of confronting such issues rather than avoiding them, as well as preparing for difficult conversations to maintain a functional team dynamic.
I challenged that and said, you know what? No. This is a learning experience for this person. It's a learning experience for me.
Conflict is an inevitable part of your job-and it can be hard to navigate. You'll learn how to stay tactful in tense conversations.
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