"Our relationships at work matter. They make us happier, more productive, and more engaged. They help us weather tough times and celebrate good ones. And they're built through thousands of small interactions, many of them messy, awkward, and imperfect."
"But what happens when we start handing those interactions over to AI or allow AI to intermediate them?"
Workplace relationships are fundamental to employee well-being, productivity, and engagement. They provide support during difficult periods and enable celebration of successes. These relationships develop through countless small interactions that are often messy, awkward, and imperfect—qualities that make them genuine and meaningful. However, the increasing use of AI to mediate or replace these interactions raises significant concerns. When AI intermediates workplace communication and relationships, it may strip away the authenticity and human vulnerability that form the foundation of genuine connection. The challenge lies in maintaining the irreplaceable value of direct human interaction while navigating technological advancement in the workplace.
#workplace-relationships #ai-intermediation #employee-engagement #human-connection #workplace-culture
Read at Harvard Business Review
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