While communication is widely regarded as key to resolving conflicts, the article argues that it is not always effective due to people's inherent biases and personal narratives. Research indicates that rather than improving understanding, direct communication may reinforce misunderstandings as individuals filter information through their preconceived stories. To aid clearer communication, fostering a supportive listening environment can help individuals overcome inherent biases and engage with one another’s perspectives more effectively.
People have complex stories about themselves and the world, affecting how they interpret conversations. This can lead to divergent understandings, despite attempts at open communication.
Creating a supportive listening environment can enhance understanding, allowing individuals to transcend their biases and engage more meaningfully in conversations.
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