"The biggest challenge in our industry is initial underwriting and review of files, and I believe that [Better] has really paved the way for innovation and true efficiency and just a superior customer experience in those areas."
"[Snow's] scope will tie into everything responsible for the customer experience, and the majority of that does happen in the proprietary technology Tinman, so my cross-functional operations team will work together to optimize the workflow in Tinman over time."
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