Dowell: "When someone wants to work with us, I want to hear about their journey. I want to know what they're missing or needing... I strongly believe it's like a 50/50 thing. Every person on my team has resources tailored differently to meet their needs."
Dowell: "Over time, I realized we've always had a robust back-end system. And we need to ensure the paperwork can cover everyone... When you have the right people doing that, agents can solely focus on selling."
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