"In the last couple of decades, there's been a noticeable shift towards a style of leadership that is softer and more emotionally sensitive. Plenty of evidence, both anecdotal and empirical, supports the shift: Businesses do better (because people do better) when leaders provide genuine emotional support. People have come to expect it, too. Employees who don't feel supported are more likely to leave. According to one report, unempathetic organizations risk losing $180 billion a year in attrition costs."
"Nick Hobson is the managing director for North America at Influence at Work, where he consults on behavior change in leadership, organizational development, and learning. He also serves as a lead scientist advising on the human-AI intersection, helping organizations build and scale AI solutions grounded in psychology and human-centered design."
"Gregory J. Depow Gregory J. Depow is a SSHRC postdoctoral fellow at the UCSD Rady School of Management. He holds fellowships at the Sanford Institute for Empathy and Compassion and the Harvard Graduate School of Education Center for Digital Thriving. He researches empathy and how it can be regulated wisely across different contexts."
Leadership has shifted over recent decades toward a softer, more emotionally sensitive style. Both anecdotal and empirical evidence show businesses perform better when leaders provide genuine emotional support because people perform better. Employees increasingly expect emotional support, and those who do not feel supported are more likely to leave. One report estimates unempathetic organizations risk losing $180 billion per year in attrition costs. Nick Hobson leads Influence at Work in North America, consulting on behavior change in leadership, organizational development, learning, and advising on human‑AI solutions grounded in psychology. Gregory J. Depow researches empathy regulation and holds related fellowships.
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