Chase Bank will implement new restrictions on the use of Zelle starting March 23, 2025, specifically targeting transactions initiated through social media platforms. This decision follows a rise in scams reported via these channels, which accounted for 50% of reported fraud cases in late 2024. As part of the policy, Chase may refuse payments, potentially request additional details from users about recipients, and aims to promote safer transaction practices, especially against the backdrop of lawsuits alleging inadequate consumer safeguards against fraud.
Chase Bank plans to block Zelle payments initiated through social media to reduce fraud, as scams from these platforms have been on the rise.
Beginning March 23, 2025, Chase may decline payments on Zelle linked to unfamiliar social media contacts to bolster customer protection against fraud.
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