The Southwest Rapid Rewards Premier card and the Southwest Rapid Rewards Priority card topped J.D. Power's 2024 U.S. Credit Card Satisfaction Study, thanks primarily to their unique Companion Pass feature, achievable through card spending.
The Delta SkyMiles Platinum American Express card secured third place due to its attractive benefits such as priority boarding, a domestic companion certificate each year post-renewal, and a waived first checked bag on Delta flights.
The Hilton Honors American Express card received high satisfaction ratings due to its earning potential, offering 7X points at Hilton hotels, 5X at U.S. restaurants, supermarkets, and gas stations, alongside elite status benefits and insurance.
Overall, J.D. Power's study, which surveyed nearly 39,000 credit card customers, gauged satisfaction across seven important factors, revealing customer preferences for specific card features and reward structures.
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