During this tax season, taxpayers are experiencing increased difficulties in reaching the IRS for help, which is exacerbated by staffing cuts that have led to delays. Legal experts predict worsening wait times in the coming year as a result of ongoing buyouts and layoffs initiated by the IRS under the previous administration's workforce reduction efforts. Notably, executive Eric Santos highlights that IRS employees report feeling overwhelmed, indicating a trend where case management becomes challenging with fewer staff members. The anticipated reduction could halt operations as nearly 20,000 staff members may be laid off, compounding the accessibility issue.
The IRS staff "basically tell us they don't have time to look at certain cases," Santos said. "The work is getting spread across fewer and fewer people."
Earlier this month, the IRS began layoffs that could end up cutting as many as 20,000 staffers - up to 25% of the total workforce.
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