The new 3CX V20 Update 2 focuses on enhancing customer connections, privacy protection, and overall product improvements, driven by the company's commitment to customer feedback.
By integrating OpenAI's WhisperAI tool for speech transcription, 3CX simplifies the process, allowing businesses to gain insights from interactions without needing expertise.
3CX includes sentiment scoring for transcribed calls, helping organizations understand customer experiences by assessing the tone of both the agent and caller.
This update emphasizes the importance of high voice quality and offers useful multi-tenant features for 3CX partners, enhancing overall service delivery.
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