Disney's decision to allow the lawsuit to proceed in court, after initially seeking arbitration, reflects the company's effort to respond sensitively to public criticism over a tragic incident.
Josh D'Amaro emphasized the need for a sensitive approach in prefacing the decision by stating, 'We believe this situation warrants a sensitive approach to expedite a resolution for the family who have experienced such a painful loss.'
Legal experts criticized Disney's push for arbitration, suggesting it was an attempt to stretch contract law, as Jamie Cartwright pointedly noted that Disney's initial stance created public scrutiny.
The lawsuit, stemming from a tragic death caused by allergy mismanagement at Raglan Road, highlights serious concerns regarding how dining establishments handle severe food allergies.
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