"This bill will make it easier for Americans to access essential federal services from Social Security to Medicare to veterans' benefits by designating officials to drive changes..." - Rep. Ro Khanna.
"The federal government has an obligation to deliver quality services efficiently and effectively and this bill will make good on that." - Rep. Ro Khanna.
The proposal has the support of some trade groups and government efficiency organizations, though it's not the only CX proposal that lawmakers have been considering.
The Senate committee also moved a technology transparency bill focused on the General Services Administration to full floor consideration this week.
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