Transportation Secretary Pete Buttigieg emphasized the importance of transparency and fairness in frequent-flyer programs, which are controlled unilaterally by airlines despite being valued by consumers.
Delta highlighted that customer loyalty is paramount within its SkyMiles Program, underscoring their commitment to delivering a meaningful rewards experience for their members.
Southwest Airlines noted that, unlike competitors, its loyalty program features points that never expire and offers a higher number of redeemable seats for flights.
A spokesperson for Airlines for America defended the transparency of loyalty programs, affirming that millions enjoy these benefits and criticizing potential policy impacts on them.
#frequent-flyer-programs #airline-policies #consumer-protection #biden-administration #loyalty-programs
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