Jodi Hayes was shocked to discover that 35 unauthorized users had been added to her credit card. They had the ability to charge $19,000 without her knowledge.
This situation severely impacted Hayes, ruining her vacation and causing frustration as she struggled to get a satisfactory response from Chase regarding the incident.
Despite Chase's claims of monitoring accounts for unusual activity, Hayes felt they did not thoroughly investigate the matter, leaving her without confidence in their response.
Hayes expressed her desire for a more thorough investigation from Chase, wanting them to confirm whether she had authorized any users on her card.
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