Global Shop Solutions faced significant challenges in training employees and customers effectively, especially with the transition to an online format. The Head of Corporate Training, Kim Bellini, implemented TalentLMS to replace the outdated method of training using bulky binders. The transition allowed for quicker onboarding of staff, better organization of training materials, and ultimately led to enhanced employee performance and customer satisfaction. By utilizing online courses, the company was able to standardize training, track progress, and cultivate a more motivated workforce, which was essential for their growth and success in the competitive ERP software market.
"The traditional methods were cumbersome, and the static handbooks were not efficient for the training needs of our employees and clients—transitioning to TalentLMS was necessary."
"With the introduction of online courses, we not only sped up the onboarding process but provided an engaging learning experience that kept employees motivated and improved overall customer service."
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