As we approach 2025, community teams are increasingly taking note of AI's potential. This year's findings show a cautious but growing implementation of AI tools, with 14% of organizations currently not considering them. Integration of community platforms with business systems is prioritized, with a noted decline in unintegrated systems. Meanwhile, interest in platform migrations is experiencing a resurgence, climbing from previously low percentages, indicating organizations are refocusing on improving their digital infrastructure to enhance engagement and operational efficiency.
Organizations are cautiously implementing AI tools, with only 14% having no plans for utilization. A shift in attitudes toward exploring AI capabilities is expected by 2025.
There is a growing commitment among organizations to integrate community platforms with business systems, with integrated systems nearing a third of respondents and distributed tools declining.
Interest in platform migrations is on the rise after years of decline. Respondents planning to migrate their platforms is increasing, signaling renewed discussions.
Best-in-class organizations showcase a commitment to excellence in community engagement, with 32% reporting integrative community platforms entangled with both engagement and business systems.
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